The Challenge
A B2C service provider was facing rising support costs and unhappy customers. Long wait times and impersonal responses were causing high churn.
CX Innovation
NPS Score
Ticket Deflection
Instant Support
A B2C service provider was facing rising support costs and unhappy customers. Long wait times and impersonal responses were causing high churn.
We implemented a hyper-personalized AI Support Swarm. These agents don't just answer FAQs—they understand context, sentiment, and user history to resolve complex issues instantly.
Customer satisfaction skyrocketed with a +45 NPS increase. 80% of support tickets were resolved without human intervention, and customers loved the instant, 24/7 availability.